Privacy

Privacy Policy

1. About this policy

1.1 This website privacy policy explains how we use any personal data we collect about you when you use this website and/or any internal business tools provided or utilised by Ravensbay, including for recruitment and job enquiry purposes. Please read this website privacy policy carefully. If you have any questions about it, you can contact us as described in HOW TO CONTACT US below.

1.2 This privacy notice specifically applies to circumstances where you have accessed our website (https://www.ravensbay.co.uk). Throughout this policy we refer to this as the “Website”.

2. About us

2.1 We are Ravensbay Limited, of The Viaduct Business Centre, 360A Coldharbour Lane, London, SW9 8PL. We provide bespoke software programming, apps, consultancy and software products to businesses.

3. What personal data we collect and why – General Website use

3.1 You do not have to provide any information to use the Website.

3.2 When using the Website, we collect your personal data under the following circumstances.

Data description

Categories and examples of data provided

Why we collect this data

When you voluntarily complete any of the Ravensbay's website form(s)

Your first name, company, last name, work email, phone number, some details about your company and your message to us.

We will also collect any other personal information you provide to us through such forms.
  • For correspondence purposes (in order to answer your query, give you some additional information about our products and services and organise a free trial of our products if you request one).
  • For internal administration purposes.
  • To market Ravensbay products and services to you including by e-mail. For more information on marketing and your preferences, see section 9 below.
  • When we collect this data, we rely upon your consent. This consent can be withdrawn by you at any time

When you voluntary complete any feedback form provided by us

Your first name, company, last name, work email, phone number, some details about your company and your feedback.

We will also collect any other personal information you provide to us through such forms.
  • To gather information about your experience with using our website and/or our products and services.
  • For internal administration purposes.
  • To market Ravensbay products and services to you including by e-mail. For more information on marketing and your preferences, see section 9 belowWhen we collect this data, we rely upon your consent. This consent can be withdrawn by you at any time.

When you browse our Website

Your IP address
  • To monitor and understand Ravensbay website traffic and user engagement. We have legitimate interest in having full understanding of how our website is used
  • To record cookie consents. This is necessary for Ravensbay to comply with its legal obligations



4. Do we share personal data with anyone else?

4.1 We only share personal data with other organisations where necessary.

4.2 These organisations are:

  • Third parties who help manage our business and deliver services. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. These include IT service providers who help manage our IT and back-office systems.
  • Professional advisers such as lawyers or insurance brokers. if, in the future, we sell or transfer some or all our business or assets to a third party, we may disclose information to a potential or actual third-party purchaser of our business or assets.
  • We may also share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our partners, affiliates, or advertisers

5. Do we transfer personal data overseas?

5.1 We, or service providers or processors working for us, may transfer personal data outside the UK.

5.2 Ravensbay operates on a global basis. Accordingly, your personal information may be transferred and stored in countries outside the UK or EU that are subject to different standards of data protection. Ravensbay will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. To this end:

  • where we transfer your personal information outside Ravensbay or to third parties who help provide our products and services, we obtain contractual commitments from them to protect your personal information; or
  • where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any personal information is disclosed.

5.3 You have a right to contact us for more information about the safeguards we have put in place to ensure the adequate protection of your personal information when this is transferred as mentioned above.

6. Our use of data for marketing

6.1 We only use personal data for marketing our services by electronic communications methods where you have given us your consent, subject to any exceptions permitted by the applicable law (for example, where you previously purchased any of our products or services or where we email any corporate subscribers). We have legitimate interest in marketing our products and services to our current and potential customers.

6.2 We will provide you with an option to unsubscribe from receiving marketing communication from us. You have a right at any time to stop us from contacting you for marketing purposes. We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you.

6.3 If you no longer wish to be contacted for marketing purposes, please email us at support@ravensbay.co.uk

7. How we keep personal data secure

7.1 We regularly review, test and assess our information and organisational security measures, and we ensure that:

  • Our team is trained and experienced in personal data processing.
  • Physical security measures are applied to our facilities.
  • Our systems and infrastructure are protected by network and other technical security measures.
  • Access to personal data is recorded and controlled.
  • Our systems and practices are audited and reviewed.

8. How long do we keep personal data?

8.1 We only keep personal data for as long as necessary for the purposes for which we use it as set out in this policy.

8.2 We are required to keep certain information for certain periods of time in order to comply with legal and regulatory obligations. We minimise the amount of data we retain, and de-identify it to protect individuals being identified.

8.3 You can ask us about the specific periods for which we retain personal data by contacting us as described in How to contact us below.

9. Your rights in relation to personal data
You may have the following legal rights in relation to our use of personal data.

9.1 Not all of these rights apply in every circumstance, and we may not always be able to comply with a request to exercise your rights (for example, if we are subject to a legal obligation). In some cases, if you exercise your rights, we may be unable to continue to provide access to our tools and solutions to you. You have the following rights:

  • To receive a copy of personal information we are processing about you.
  • To prevent processing of your personal data, in some circumstances.
  • To erasure of your personal data, in some circumstances.
  • To prevent processing for purposes of direct marketing.
  • To seek correction of inaccurate personal data we hold.
  • To complain to the Information Commissioner about our processing of personal data.
  • To have personal data provided to them in a structured, commonly used and machine-readable format, and the right to have that data transmitted to another controller.
  • To object to certain processing activities, including profiling that is occurring without consent.
  • Not to be subject to significant decisions taken solely by automated process.

9.2 You can exercise these rights by contacting us as described in How to contact us below. We may ask you for proof of your identify if you do this (by means of a copy of your passport, driving licence, birth certificate or recent utility bill, for example).

9.3 As stated above, you have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information.

9.4 We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

10. Changes to our privacy policy

10.1 We keep our privacy policy under regular review, and we will place any updates on this web page.

11. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email at support@ravensbay.co.uk  or write to us at: Ravensbay Ltd., The Viaduct Business Centre, 360A Coldharbour Lane, London, SW9 8PL

Ravensbay Limited
Registered office: The Viaduct Business Centre, 360A Coldharbour Lane, London, SW9 8PL, United Kingdom
Registered in England & Wales with company registration number . 07163061
VAT number 189825937